Privacy policy

Privacy Policy

Last updated: October 25, 2026

JoyChop ("we", "us", "our") operates joychop.com. This policy explains what personal information we collect when you visit or buy from our store, how we use it, and the choices you have.

Information we collect

  • Order information: name, shipping and billing address, email, phone number and the items you buy.
  • Payment information: processed securely by Shopify and its payment partners. We never see or store your full card number.
  • Device and browsing information: IP address, browser type, pages viewed and how you interact with the site, collected through cookies and similar technologies.
  • Messages you send us: anything you share when you contact our support.

How we use your information

  • To process, ship and deliver your orders and send order and shipping updates.
  • To answer your questions and handle returns and refunds.
  • To prevent fraud and keep our store secure.
  • To improve our website and products.
  • To send you marketing emails, only if you opt in. You can unsubscribe at any time using the link in any email.

Sharing your information

We do not sell your personal information. We share it only with service providers that help us run the store — such as Shopify (our e-commerce platform), payment processors, our fulfillment partners and shipping carriers — and only as needed to complete your order, or when required by law.

Cookies

We use cookies to keep your cart working, remember your preferences and understand how visitors use the site. You can control cookies through your browser settings.

Your rights

Depending on where you live (for example, California residents under the CCPA/CPRA), you may have the right to access, correct or delete your personal information, and to opt out of certain uses. To make a request, contact us through our contact page. We will not discriminate against you for exercising your rights.

Data retention

We keep order information for as long as needed to fulfill your order and meet legal, tax and accounting requirements.

Children

Our store is not intended for children under 13, and we do not knowingly collect their personal information.

Changes

We may update this policy from time to time. The latest version will always be on this page.

Contact

Questions about your privacy? Contact us through our contact page.