Refund policy

Refund Policy

We want you to love your JoyChop. If you don't, you have 30 days from the day your order arrives to request a return and a full refund.

How to start a return

Contact us through our contact page with your order number and the reason for the return. We'll reply within 24–48 hours with the return instructions and address. Please don't send items back without contacting us first — we can't accept returns that weren't requested.

Conditions

• The item must be returned within 30 days of delivery.
• It must be complete (all heads, bowl, brush and cable), clean, and in its original packaging if possible.
• For hygiene reasons, the bowl and blades must be washed before sending them back.

Damaged or defective items

If your JoyChop arrives damaged, stops working, or you received the wrong item, contact us within 30 days of delivery with a photo or short video of the problem. We'll send you a free replacement or issue a full refund — you won't need to pay any return shipping.

Return shipping costs

For change-of-mind returns, the customer is responsible for return shipping costs. Original shipping is free, so nothing is deducted for it.

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take a few extra days to post it.

Exchanges

The fastest way to get a different item is to return the one you have and place a new order.

Questions

Reach us anytime through our contact page.